Awesome Customer Service - Fishpond

It's easy to go around looking at all the companies that provide lousy customer service, whether the deficiency is either real or perceived. Periodically, you come across a company that takes care of their customers, despite how lazy we can be.

A while ago, I went on a fishing trip and found that I had broken a zipper on my wader bag. I sent an email to Fishpond with some loose idea of when and where I bought the bag, and asked if there was anything I could do. They gave me an RMA number and told me to send it to their customer care center. About 4 months later, I finally got around to finding a box and sending it off. Having been through this process with other companies, it would not have surprised me if fishing season were over by time I got the bag back. In fairness, I thought, if I needed it that bad, I probably would have sent in the bag earlier, and I'd have it by now.

With less than a week of total turn-around time, I found a box on my porch, containing a brand new wader bag. NICE! The people at Fishpond have earned themselves a lifetime customer and advocate. I've always known their products to be of high quality, and now I have first hand experience as to their customer support. Now I just have to transfer all my cr*p to the new bag. Let's hope I get that done some time before it's time to hang up my gear for winter.

The fly of the day is the Dark Trico Spinner, courtesy of the folks at the FlyFishingConnection












Tight Lines,

Dave